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Three Ways To Turn Unhappy Circumstances Into Good Customer Service

  • 14 September 2013
  • Samantha Stone
  • customer expectation, customer loyalty, customer service

I arrived at Reagan National Airport at 6:30 pm in plenty of time for my 8 pm flight only to be accosted by the first of three flight delays.  At that moment it never crossed my mind that I’d be  applauding airline customer service the very next day.  With few food options and a bar

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